Placing & Amending an Order
Payment Methods & Refunds
Privacy
Delivery
Gift Vouchers

PLACING AN ORDER

Order by 5pm for next day delivery (may exclude some UK postcodes and international orders).

Have an idea of what you would like to order, in terms of product and value.

Have a personal message ready to include with your gift.

We will need a full name for the recipient, including the delivery address and postcode to which your gift will be delivered. A contact telephone number will be required for the recipient of all international orders. Complete and accurate information is essential on all orders to ensure deliveries are made efficiently. Your contact name and telephone number will be required for reference, this will enable us to contact you should an order related query arise.

For deliveries to hospitals, please advise the ward name and number. Due to hospital security and patient privacy, it may not always be possible to deliver directly to the recipient. In such cases, deliveries may be left with reception or post room personnel - we cannot guarantee that all deliveries will be accepted. For deliveries to university campuses, please include room and block numbers as well as the full university address.

We cannot be held responsible for orders being delayed as a result of incomplete or incorrect delivery information. Our liability for non-delivery of products shall be limited to replacing the product within reasonable time and at the discretion of the management.

AMENDING AN ORDER

Amendments and cancellations must be notified at least 24 hours prior to the specified delivery date. During peak periods, such as Valentines, Mothers Day, Easter and Christmas, the notification period for amendments and cancellations is 48 hours.

PAYMENT METHODS

We accept all major credit and debit cards, where a £10 minimum transaction amount is operational. We regret that payment by American Express and Diners Club are not accepted. Please have your payment details available when placing an order. An order will only be processed if full payment details are submitted and accepted. You can rest assured that we take the privacy and security of your payment and personal details very seriously. After your transaction is complete, we do not store or retain your card details within our systems.

REFUNDS

Refunds are made at the discretion of the management and will only be made by the original method of payment.

PRIVACY POLICY

We are committed to protecting your privacy and will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure. Your personal details are not made available to other companies for marketing purposes, other than for marketing of By Arrangement or Interflora branded products and services.

We (our representatives and business partners) may hold your personal details in order to process your order and / or maintain your account.

Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law or the terms of any court order.

DELIVERY

Order with confidence for delivery of flowers, plants and gifts, locally, nationally and internationally. By Arrangement works in association with the Interflora network.

LOCAL - Order by 3pm for guaranteed same day delivery.
The areas served as part of our local delivery programme are extensive, covering: Bearwood, Boscombe, Bournemouth, Branksome Park, Canford Cliffs, Canford Heath, Charminster, Christchurch, Colehill, Corfe Mullen, Ensbury, Ferndown, Hamworthy, Holdenhurst, Hurn, Longham, Merley, Parkstone, Pokesdown, Poole, Sandbanks, Talbot Heath, Tricketts Cross, Upton, Westborne, Wimborne Minster, Winton.

NATIONAL - Order by 3pm for guaranteed same day delivery through the Interflora network.

INTERNATIONAL - Order by 3pm for next day delivery through the Interflora network. Deliveries are available in over 140 different countries, where products specific to the local area are used.

Terms and conditions apply, exclusions may operate over weekends, national holidays and peak periods. All orders exclude vases and containers unless otherwise stated. We reserve the right to substitute goods or packaging of equal or greater value in the event of supply or quality difficulties. Products containing alcohol may only be sold or delivered to persons aged 18 or over (please drink responsibly).

GIFT VOUCHERS

We offer exclusive By Arrangement gift vouchers in £10 denominations, presented in a co-ordinated wallet.

Vouchers are valid for one year from the date of issue and may be exchanged for flowers or plants at our store in Westbourne.

Gift vouchers may not be used for relay orders of any kind and change may not be given.

				Placing & Amending an Order Payment Methods & Refunds Privacy Delivery Gift Vouchers PLACING AN ORDER Order by 5pm for next day delivery (may exclude some UK postcodes and international orders). Have an idea of what you would like to order, in terms of product and value. Have a personal message ready to include with your gift. We will need a full name for the recipient, including the delivery address and postcode to which your gift will be delivered. A contact telephone number will be required for the recipient of all international orders. Complete and accurate information is essential on all orders to ensure deliveries are made efficiently. Your contact name and telephone number will be required for reference, this will enable us to contact you should an order related query arise. For deliveries to hospitals, please advise the ward name and number. Due to hospital security and patient privacy, it may not always be possible to deliver directly to the recipient. In such cases, deliveries may be left with reception or post room personnel - we cannot guarantee that all deliveries will be accepted. For deliveries to university campuses, please include room and block numbers as well as the full university address. We cannot be held responsible for orders being delayed as a result of incomplete or incorrect delivery information. Our liability for non-delivery of products shall be limited to replacing the product within reasonable time and at the discretion of the management. AMENDING AN ORDER Amendments and cancellations must be notified at least 24 hours prior to the specified delivery date. During peak periods, such as Valentines, Mothers Day, Easter and Christmas, the notification period for amendments and cancellations is 48 hours. PAYMENT METHODS We accept all major credit and debit cards, where a £10 minimum transaction amount is operational. We regret that payment by American Express and Diners Club are not accepted. Please have your payment details available when placing an order. An order will only be processed if full payment details are submitted and accepted. You can rest assured that we take the privacy and security of your payment and personal details very seriously. After your transaction is complete, we do not store or retain your card details within our systems. REFUNDS Refunds are made at the discretion of the management and will only be made by the original method of payment. PRIVACY POLICY We are committed to protecting your privacy and will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure. Your personal details are not made available to other companies for marketing purposes, other than for marketing of By Arrangement or Interflora branded products and services. We (our representatives and business partners) may hold your personal details in order to process your order and / or maintain your account. Please note that our policies on privacy will be overridden where we are required or permitted to disclose personal information under law or the terms of any court order. DELIVERY Order with confidence for delivery of flowers, plants and gifts, locally, nationally and internationally. By Arrangement works in association with the Interflora network. LOCAL - Order by 3pm for guaranteed same day delivery. The areas served as part of our local delivery programme are extensive, covering: Bearwood, Boscombe, Bournemouth, Branksome Park, Canford Cliffs, Canford Heath, Charminster, Christchurch, Colehill, Corfe Mullen, Ensbury, Ferndown, Hamworthy, Holdenhurst, Hurn, Longham, Merley, Parkstone, Pokesdown, Poole, Sandbanks, Talbot Heath, Tricketts Cross, Upton, Westborne, Wimborne Minster, Winton. NATIONAL - Order by 3pm for guaranteed same day delivery through the Interflora network. INTERNATIONAL - Order by 3pm for next day delivery through the Interflora network. Deliveries are available in over 140 different countries, where products specific to the local area are used. Terms and conditions apply, exclusions may operate over weekends, national holidays and peak periods. All orders exclude vases and containers unless otherwise stated. We reserve the right to substitute goods or packaging of equal or greater value in the event of supply or quality difficulties. Products containing alcohol may only be sold or delivered to persons aged 18 or over (please drink responsibly). GIFT VOUCHERS We offer exclusive By Arrangement gift vouchers in £10 denominations, presented in a co-ordinated wallet. Vouchers are valid for one year from the date of issue and may be exchanged for flowers or plants at our store in Westbourne. Gift vouchers may not be used for relay orders of any kind and change may not be given.